Who are we and what do we do?
Personal data you give us
You may provide us with personal data when you complete and send the “Contact us form” available on the Website. The personal data includes: First name, last name, email, phone, company, region and details of your query.
How we use your information
- We use the information collected to answer your query and provide customer service. Processing is conducted based on consent (legal basis for processing).
- To carry out fraud assessments- Necessary for our legitimate interests of ensuring payments are not fraudulent.
- Comply with our legal obligations, resolve disputes, and enforce our agreements and policies.
Personal data we collect automatically
- Your location and device information It means details about the device(s) you use to access our Website including your internet protocol (IP) address (from which we may infer your geographic location), browser type and version, location, date and times that you visited the Website, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website. Processing is conducted based on legitimate interest.
- Cookies web beacons, pixel tags, log files, local storage, and other similar mechanisms to automatically collect information. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies set by the website owner (in this case, Quotient) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites. Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website. We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. Third parties serve cookies through our Website for advertising, analytics and other purposes. The specific types of first and third party cookies served through our Websites and the purposes they perform are described below. Please note that the specific cookies served may vary depending on the specific Website you visit.
ESSENTIAL WEBSITE COOKIES:
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Website to you, you cannot refuse them. You can block or delete them by changing your browser settings, however, as described below under the heading "How can I control cookies?"
PERFORMANCE AND FUNCTIONALITY COOKIES
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
ANALYTICS AND CUSTOMISATION COOKIES
These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective are marketing campaigns are, or to help us customise our Website for you.
SOCIAL NETWORKING COOKIES
These cookies are used to enable you to share pages and content that you find interesting on our Website through third party social networking and other websites. These cookies may also be used for advertising purposes too. How can I control cookies? You can enable, disable and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed.
- Cookie Preferences Centre
- Browser settings
Please find below some helpful tools on your internet browser to filter cookies.
- Cookie settings in Firefox
- Cookie settings in Internet Explorer
- Cookie settings in Chrome
- Cookie settings in Safari
If your browser is not in the list above, head to the “Help”, “Tools” or “Edit” sections on your browser and follow instructions for disabling cookies.
- Service providers Services providers help us carry out many of the above activities. We only give them the parts of your personal data that they need to provide these services. And we make it clear to them that they must keep your personal data safe and only use it for those specific services.
- Professional Advisers and Investors: We may also share your data with professional advisers such as our lawyers and insurers to manage risks and legal claims, and/or as part of our relationship and obligations to our investor organisations.
- The authorities Sometimes we must share parts of your personal data with authorities such as the police. Generally, it is to help them prevent fraud and crime. We only share what is legally necessary.
Keeping your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As soon as we do not need your personal data to offer our full services to you, we’ll make sure it’s either deleted or anonymised.
International data transfers
Quotient is headquartered in the United States. If you are located outside the United States, your information is transferred to the United States — or to another country in which we (or our affiliates or service providers) operate.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we need to make transfers to other countries, for example when we use certain service providers located outside the EEA or UK, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
We use various physical, electronic, and administrative procedures to safeguard the confidentiality of the personal information we collect and process. We use industry standard security measures to protect your personal data from being accidentally or maliciously accessed, used, altered or deleted without explicit authorisation. However, as no security measures are perfect or impenetrable, we cannot guarantee the security of any information you transmit to us or that unauthorized access or theft of data might not occur.
- Data portability
This applies to information you give us. You can ask us to transfer this information to another data controller in an easy-to-read manner.
You can ask us to correct inaccurate or incomplete information.
- Restrict processing
You can ask us to restrict processing of your information in some circumstances.
You can ask us for copies of your data. This right always applies but there are some exceptions.
You can ask us to erase your data in some circumstances.
- Object to processing
You can object to how we process your data.