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Personalizing the Grocery Shopping Experience

Albertsons has access to a cornucopia of customer data through savings programs like just for U at its eponymous stores and Safeway as well as Acme’s MyMixx, which are integrated in each retailer’s mobile app.

Behind the scenes, digital promotions technology provider Quotient helps the grocery store conglomerate use this data to engage with customers one-on-one through digital. eMarketer’s Tricia Carr spoke with Narayan Iyengar, senior vice president of digital marketing and ecommerce at Albertsons, and Mir Aamir, president and COO of Quotient, about the level of personalization that grocery shoppers expect in exchange for their loyalty.

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